Queen Home offers product exchanges, not cash refunds. You'll choose another item of equal value (or pay/receive the difference) when you confirm your return.
Call, WhatsApp, or email us within 2 days of receiving your order.
Place the item back in its original packaging with all accessories and tags.
Our courier will collect the package. Return shipping cost is paid by the customer.
After inspection, pick your exchange item — processed within 3 business days.
Tell us within 24 hours of delivery and we'll make it right at no cost to you. You don't pay for return shipping in this case.
Once we receive the item and confirm it meets the conditions, your exchange is processed within 3 business days.
For change-of-mind exchanges, return shipping is paid by the customer. For damaged or wrong items, we cover all costs.
Pay cash to the delivery person upon receipt
All products are of high quality
Within 72 hours to all cities and regions
To answer any inquiries and resolve any issues
To register inquiries and complaints on
support@queenhome.shop
Contact Number
00962 78 700 2181
Get in touch
